HOW WE ROLL

 

Q.  Have a question?

A. We have an answer! Give us a call or email us with you quandary, and we will get right back at ya. 

520.495.5920 • info@ilovemast.com

Q. Can I order something I saw in the store, but don’t see on the website?

A. Because many of the items we carry are made individually by us or other independent artists, our stock will often fluctuate, but we will do our darndest to fulfill your wishes.

Q. Can you make me something special?

A. Most likely, yes! Because we make the lion’s share of jewelry and leather goods in the store, we are often able to offer custom designs. Regardless, we will point you in the right direction.

Q. How long will it take to receive an online or phone order?

A. If an item is in stock, it will typically ship within 2-3 business days.  If it is a special request or out of stock, ship time will be quoted per request.

We ship USPS or FedEx depending on the size of the package.

Q. I don’t live in the U.S., but love something I saw on the website. Can I still order this product?

A. We are happy to quote and fulfill shipping to your neck of the woods. Email us with the product you are interested in and your full address, and we will get a shipping quote to you ASAP.

Q. I need to return something that I ordered online — what now?

A.We know it can be tricky making that final step with no way back. Thus…all new items, unless otherwise noted, are fully refundable minus shipping fees within 7 days of receipt. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured. As you might expect, all items must be in original condition (no greasy paw prints, bite marks, etc.). To make a return or exchange, please email us at info@ilovemast.com or phone us with the pertinent information and we will reply with return authorization.

All Returns should be addressed to:

MAST  

ATTN: Returns

100 S. Avenida del Convento, suite 120, Tucson, Arizona. 85745

Q. Can I return a special order, furniture or vintage piece?

A.Vintage, special orders and furniture are non-refundable, sorry!

Q. The amazing item I ordered arrived damaged — what now?

A. Please let us know within 48 hours via info@ilovemast.com if something you have ordered is damaged and we will issue a Return Authorization form. Once we receive the sadly damaged goods, we will re-ship a sparkling new replacement.

Q. I  am a buyer or owner of a store, and am interested in carrying some of your radical wares. Do you offer wholesale pricing?

A. We would love to know more about your shop, including: what you sell, where you are, which products you might be interested in, and your federal resale number.  Please email us at info@ilovemast.com, and we will get back to you with all of the information you need to move forward as a retailer for MAST goods.